We do not offer refunds or cancellations once an order is placed. If we made a mistake with your order, such as wrong product, please email us at Jaylovecouture@gmail.com.

We will correct your order immediately and send the right order at no additional cost.  Due to the nature of our products, we currently do not offer exchanges.   Damaged or Defective Products Damaged or defective products may be returned to Jaylovecouture after contacting Jaylovecouture@gmail.com.

Please submit photo images of the damaged or defective product.   My package was returned If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment.

We provide the following options:
1.Refund your order total, minus shipping cost.
2.Schedule to have your order shipped again with additional shipping cost.
*If product is still in good condition.  

Package lost, stolen or damaged?
Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with USPS. Click the link below to start the process of your claim.
https://www.usps.com/help/claims.htm

Do you accept pre-orders?
Jaylovecouture accepts orders 24 hours a day, every day of the week. Unfortunately, we do not offer pre-orders. Follow us on:IG jaylovevoutureofficial for updates.

  Where can I buy?
As of now products can only be purchased online.

What is the best way to contact you?
The best way to contact us is by email: jaylovecouture@gmail.com